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Privacy Policy

Effective Date: June 2025

Broken Creek Smokers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website [www.brokencreeksmokers.com.au] (“Site”) or contact us directly.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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1. What Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Billing/shipping address

  • Order and purchase history

  • Payment information (processed securely via third-party platforms)

  • Any messages or enquiries you send us

We also collect technical data such as IP addresses, browser types, device information, and website activity via cookies and analytics tools like Google Analytics or Meta Pixel.

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2. How We Collect It

We collect personal information when you:

  • Place an order or request a quote

  • Submit an enquiry via our contact form or email

  • Sign up to receive updates or marketing emails

  • Interact with us via social media or events

  • Use our website (technical data only)

 

3. Why We Collect It

We use your information to:

  • Process orders and communicate with customers

  • Respond to your enquiries or feedback

  • Deliver marketing communications (only if you opt in)

  • Improve our products, services, and website experience

  • Meet our legal and business obligations
     

4. Disclosure of Your Information

We may share your data with:

  • Trusted service providers (e.g. email marketing platforms, payment processors, couriers)

  • Legal authorities if required by law

We will never sell or rent your personal information to third parties.
 

5. Storage and Security

We take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access. Your information may be stored on secure servers in Australia or using reputable third-party cloud services.
 

6. Cookies and Website Tracking

Our website uses cookies to enhance user experience and gather anonymous traffic data. You can disable cookies in your browser settings, but some features may not function properly.
 

7. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate or out of date. To do so, please contact us using the details below.
 

8. Marketing Emails

You will only receive marketing emails if you’ve given consent (e.g. via a sign-up form). You can unsubscribe at any time using the link in our emails or by contacting us directly.
 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.
 

11. Contact Us

For questions about your personal information or this Privacy Policy, please contact:

Broken Creek Smokers
Email: brokencreeksmokers@gmail.com
 

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